Concept Designer

Job Description

The Concept Designer is part of the Experience Design team, which is responsible for improving the end-to-end customer experience and distributor experience. The team’s role is to identify, prioritize, and guide the implementation of customer experience solutions through customer journey development and human-centered design (HCD) principles, while aligning to the customer experience vision and strategy. The team visualises the needs, expectations of customers/agents, as well as the objectives and impact of business, to improve end of end customer journey. This includes engage/pre-sale, buy, service, claims, and salesforce management journey. They work to inform experience solutions with cross functional stakeholders from Customer, Distribution and Operations. Show More