Concept Designer
Manulife · Hong Kong
Job Description
The Concept Designer is part of the Experience Design team, which is responsible for improving the end-to-end customer experience and distributor experience. The team’s role is to identify, prioritize, and guide the implementation of customer experience solutions through customer journey development and human-centered design (HCD) principles, while aligning to the customer experience vision and strategy. The team visualises the needs, expectations of customers/agents, as well as the objectives and impact of business, to improve end of end customer journey. This includes engage/pre-sale, buy, service, claims, and salesforce management journey. They work to inform experience solutions with cross functional stakeholders from Customer, Distribution and Operations.
Manulife
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Employees
1887
Founded
Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division. As of December 2021, the company employed approximately 38,000 people and had 119,000 agents under contract, and has CA$1.4 trillion in assets under management and administration. Manulife at one point serviced over 26 million customers worldwide.
15 roles at Manulife on ExpatJobBoard
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