Guest Experience Expert

Aloft Hotels · Tokyo

Apply by 8 Oct 2026

Job Description

Additional Information Job Number26115133 Job CategoryRooms & Guest Services Operations Location6-14-3 Ginza Chuo-ku, Tokyo, Tokyo, Japan, 1040061 VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Aloft Hotels

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Employees

2005

Founded

Aloft Hotels is an American hotel chain based in North America, owned by Marriott International. The first hotel opened at the Trudeau International Airport in Montreal in 2008. Aloft Hotels have since opened across North America and internationally. Most Aloft hotels are located in city centers or in close proximity to airports. As of April 9, 2023, the chain had 233 hotels.

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