Onboarding & Client Lifecycle Operations Manager

Job Description

Onboarding & Client Lifecycle Operations Manager Financial Crime Operations (FCO) · APAC · Hybrid / Remote About Reap Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement. Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments. Backed by leading investors including Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance. Financial Crime Operations at Reap At Reap , the Financial Crime Operations team safeguards our customers and our platform by preventing, detecting, and responding to financial crime across both fiat and crypto rails. As we deepen our integrations with major card networks and scale our Web3 infrastructure, FCO is transitioning from manual workflows to a modern, automated, rules-based monitoring environment. We partner closely with Compliance (FCC), Product, Engineering, and Payment Operations to ensure resilient, scalable controls that meet regulatory and scheme obligations without sacrificing user experience. About the role About the role Every client relationship at Reap runs through Operations, from first application to final exit. We're looking for the person who owns that journey end to end and makes it fast, consistent and scalable across every region we operate in. This is not a queue-management seat. You'll run a high-performing onboarding team, operate the compliance services we sell to clients, shape the tools we build on, and set the global standard for how onboarding and client lifecycle operations work at Reap. You'll report to the Head of Operations. What you'll own Onboarding and client lifecycle • Own KYB and onboarding outcomes across our product lines, measured on speed, quality and client experience. Show More