VP, L3 End User Services Site Reliability Engineer

Job Description

Key Responsibilities A. Instrumentation & Observability • Define endpoint and EUS service reliability indicators (SLIs) and build the telemetry to measure them, leveraging Microsoft Intune, Graph API, and Digital Employee Experience (DEX) tooling to establish end-to-end observability across the estate. • Establish and maintain reliability dashboards, real-time monitoring, intelligent alerting, and baseline toil measurement across the APAC markets. B. SLO Operating Rhythm • Define, publish, and operationalise SLOs and error budgets for EUS services; own the reliability reporting cadence (weekly operating loops through to quarterly management reporting). • Establish reliability KPIs and drive error-budget-based prioritisation and decision-making across EUS. Show More