Senior IT Infrastructure Manager - International Bank

Job Description

We are currently recruiting for a renowned International Bank for a Senior IT Infrastructure Manager to join a Hong Kong based IT Department. Role Responsibilities • Support the Head of IT in overseeing overall IT operations (helpdesk and infrastructure), including planning, coordination, communication and follow‑up of IT initiatives and tasks • Coordinate IT communication and reporting, including preparation of management reports, dashboards, incident/change reports, audit/regulatory responses and internal IT announcements • Act as a central point for IT process alignment and governance, helping to standardize procedures, track action items and ensure adherence to group policies and regulatory requirements • Manage and maintain storage, virtualized environments, servers and network devices, ensuring stability, capacity and performance • Monitor IT services, applications and underlying infrastructure, ensuring high availability, performance and timely incident resolution • Ensure data backup and recovery of IT services, including periodic testing and documentation of recovery procedures • Oversee data center management and support, including capacity planning and vendor coordination • Manage and support payment systems and related infrastructure (e.g. RTGS, SWIFT, ICLNet and other relevant payment platforms), ensuring availability, security and compliance with internal and external requirements • Administer and support Microsoft platforms (e.g. MS Teams, Microsoft 365 and/or Microsoft Azure), including configuration, optimization, troubleshooting and coordination with global platform owners • Provide infrastructure and application support for users across the APAC region, ensuring consistent service levels and effective cooperation with local, regional and Head Office IT teams • Interact and coordinate with Head Office, regional stakeholders, vendors and suppliers, including contract and service management where required • Lead and participate in IT and infrastructure projects, including planning, implementation, migration and documentation • Ensure proper maintenance and governance of IT documentation and processes (including payment systems, regional infrastructure, cloud services, IT procedures and guidelines) Show More