Customer Experience Associate, Fintech (17-20K)
Morgan McKinley · Hong Kong
ApplyJob Description
What You'll Be Driving • Frontline Customer Experience: Serve as the primary point of contact, delivering fast, helpful support across phone, email, and live chat. • Technical Problem-Solving: Identify, diagnose, and troubleshoot customer issues to ensure seamless resolution. • Feedback Loop & Product Insights: Capture customer feedback, document emerging product issues, and share actionable insights with internal product and operational teams. • Cross-Functional Collaboration: Partner closely with Operations to track, escalate, and resolve complex technical cases.
Morgan McKinley
N/A
Employees
1988
Founded
Morgan McKinley is an Irish professional services recruitment consultancy. Founded in 1988, the company has operations in the U.K, Australia, China, Hong Kong, Canada, Singapore, Ireland and Japan. It is headquartered in Cork, Ireland.
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