22469 - IT Support Manager

Airswift · Hong Kong

Apply by 7 Nov 2026

Job Description

About The Role We are seeking an experienced IT Support Manager to lead and enhance IT support operations, ensuring efficient delivery of technical solutions and optimal end-user productivity. This role is responsible for managing a team of IT support professionals, maintaining system performance, and driving continuous improvement across IT service delivery while aligning with business needs. Key Responsibilities - Oversee day-to-day IT support operations, ensuring timely resolution of incidents and optimal system performance - Lead, mentor, and manage a team of IT support specialists, including resource allocation and performance management - Manage and monitor Service Level Agreements (SLAs) to ensure service delivery standards are met - Handle escalated incidents and collaborate with internal IT teams for resolution - Implement and drive continuous improvement initiatives across IT support processes - Ensure compliance with IT security policies and standards - Manage and optimize the IT support budget - Utilize ITSM tools to track, analyze, and report performance metrics and KPIs - Develop and implement IT support policies, procedures, and best practices - Manage vendor relationships and ensure delivery against service agreements - Engage with stakeholders to align IT services with business requirements and expectations

Airswift

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1000

Employees

1979

Founded

Airswift is an international workforce recruiting company operating in the technical and engineering sectors. Founded in 1979 by Ian Langley as Marchfield Engineering Resources and later renamed as Air Energi. After officially merging with Swift Worldwide Resources in January 2016, it became Airswift.

recruitment

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