Regional After Sales Service Manager

Job Description

Main Responsibilities And Activities The Regional After Sales Service Manager is responsible for the main following activities: • Workbench Operations – Maintenance & Repair of Hermès Timepieces • Perform technical interventions across a wide range of timepieces, including quartz, mechanical, manufacture movements, small complications, high complications, and jewelry watches. • Execute case and bracelet finishing operations, such as polishing, satin‑brushing, and sandblasting, while strictly adhering to Hermès finishing high standards. • Manage the Hong Kong workshop with full autonomy, ensuring all watchmaking tools, equipment, and spare parts are properly organized, secured, maintained, and inventoried. • Oversee the execution of all after‑sales interventions, guaranteeing the expected level of quality and ensuring that turnaround times meet Hermès requirements. • Fill in all needed information in the Hermès Care after‑sales IT application and provide training and support to internal and external workshops for its proper use. • To train internal and external watchmakers on Hermès watches and calibers to the Hermès level of requirement and excellence. • Act as the technical reference for the Asia‑Pacific region, providing expertise, guidance, and support on all watchmaking matters. • Regional Management – Aftersales Oversight for Asia Pacific • Oversee aftersales operations across some Asia-Pacific markets (Australia; Thailand; Philippines; Indonesia; Vietnam; Malaysia; China; Korea; Singapore; Taiwan). • Ensure internal and external workshops operate efficiently and meet Hermès high quality, safety, and service standards. • Manage spare parts distribution to all workshops, workshop communication flows, and coordination with boutiques. • Deliver technical training for internal and external watchmakers, as well as retail teams. • Represent the brand in seminars, commercial events, and training programs to reinforce after-sales processes and standards. • Serve as the primary regional contact for all after-sales topics. • People Management – Leadership of Watchmaking Teams in Hong Kong & Macau • Provide direct managerial leadership to the watchmaking team in Hong Kong and oversight of aftersales operations in Hong Kong and Macau. • Monitor workshop productivity, quality performance, and compliance with safety and operational guidelines. • Lead workforce planning, recruitment, skills development, and performance management. • Foster employee engagement and maintain a strong, craftsmanship-focused workshop culture. • Act as the key operational reference for internal teams and boutiques to ensure consistent delivery of Hermès aftersales excellence. Show More