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Graduate Trainee - Front Office / Guest Experience

Marriott International · Hong Kong

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Job Description

As a Graduate Trainee - Front Office / Guest Experience at Marriott Hotels in Hong Kong, you will play a crucial role in ensuring exceptional guest experiences. Your responsibilities will include: Processing guest check-ins, confirming reservations, assigning rooms, and issuing room keys Handling various payment types, including room charges, cash, checks, debit, and credit Managing check-outs, resolving late and disputed charges, and answering guest queries Coordinating with Housekeeping to track room readiness and communicating parking procedures to guests

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Marriott International

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N/A

Employees

1993

Founded

Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging brands that include hotel, residential, and timeshare properties. The company owns over 37 hotel and timeshare brands, with 9,000 locations and 1,597,380 rooms across its network. Headquartered in Bethesda, Maryland, the company is the successor to the hospitality division of the Marriott Corporation, which was founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000).

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