IT Admin Executive (Mobile Application and Programme Support)

Job Description

Join our team in a dynamic outsourced project. We are seeking detail-oriented and analytical individuals to support digital programme management, application enhancements, governance, and project operations. You will work closely with business users, technical teams, and stakeholders to ensure successful delivery of digital initiatives while supporting application testing, release management, operational reporting, and continuous process improvements. Key Responsibilities Support the coordination and administration of IT application enhancements, incidents, system releases, and governance activities. Assist in documenting business requirements, clarifying user needs, supporting user acceptance testing (UAT), and following up on issues through to resolution. Monitor enhancement requests, incidents, action items, and project progress to support reporting and timely follow-up. Support system governance activities, including user account administration, access management, audit checks, and governance reporting. Coordinate application release activities, perform post-release validation checks, and support issue reporting where required. Prepare, maintain, and update project documentation, user guides, FAQs, standard operating procedures (SOPs), process documentation, and knowledge repositories. Support IT service request coordination, incident follow-up, risk register updates, and operational reporting. Assist in analysing operational data, user feedback, and system information to support reporting and continuous process improvements. Liaise with internal and external stakeholders to coordinate communications, documentation reviews, and project-related activities. Provide secretariat support, including scheduling meetings, preparing agendas, taking meeting minutes, tracking follow-up actions, and coordinating meeting logistics. Support contract administration activities by monitoring vendor documentation submissions, reviewing compliance requirements, and following up on outstanding items. Manage system access administration, including verification of supporting documents, user account provisioning, maintenance of access records, and periodic governance reviews. Review customer feedback and satisfaction data, prepare summary reports, and provide insights to support service improvement initiatives. Develop, review, and continuously enhance SOPs, process documentation, and operational guidelines to improve workflow efficiency and service quality. Perform day-to-day operational and administrative support to ensure smooth project and system operations Support ad hoc projects and initiatives as assigned. Show More