Solutions Engineer

GK8 by Galaxy (Nasdaq: GLXY) · Hong Kong

Job Description

GK8 is seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Responsibilities • Install and upgrade the customer environments with the GK8 solution • Provide technical assistance to customers • Diagnose and troubleshoot software and hardware-related issues • Deliver solutions to resolve customer concerns effectively • Keep accurate records and document customer issues and resolutions • Collaborate with internal teams for efficient problem resolution

GK8 by Galaxy (Nasdaq: GLXY)

Hong Kong

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