Solutions Manager
Lineal · Hong Kong
ApplyJob Description
Lineal, an innovative eDiscovery and legal technology services firm, is made up of a team of industry innovators, wary of outdated solutions, who are highly driven and motivated to work together to further Lineal’s promise of countering legal’s most pressing issues through an optimal blend of advanced technologies. Position Description: As a Solutions Manager for Lineal Services, you are the primary driver of the client relationship on a day-to-day basis to ensure follow through on Lineal client commitments, timely and accurate communications, and a consultative approach to delivering outcomes to our client that solves their problems. Lineal views the Solutions Manager as a key contributor to driving holistic solutions to client challenges, and creating key differentiators within the marketplace that is largely focused in task in/task out transactions. This role is designed for someone with a strong working knowledge of eDiscovery service best practices, a strong desire to provide consultative solutions, and an overall strong customer centered work ethic. You are expected to uphold high service quality and efficiency standards, coordinate internally to drive client desired outcomes, while proactively communicating and managing tasks to strengthen client relationships as a leader on the fulfillment team. You are also tasked with the day-to-day mentorship of junior team members to ensure that Lineal standards and practices are being followed.
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