Customer Service Manager — Global (Real-Time & Multi-Channel)
polette · Hong Kong
ApplyJob Description
Role We are looking for a Customer Service Manager to lead a global, multi-channel customer service operation with a strong focus on real-time responsiveness and reputation management. This role is not about managing emails only. It is about controlling a fast, reactive system across channels and teams. Key Objectives → Deliver near-instant responses across all customer touchpoints → Manage and align an international outsourced CS team → Actively improve online reputation (Trustpilot and review platforms)
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