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Director, Product Delivery & Governance

Manulife · Hong Kong

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Job Description

We are looking for an insurance professional with strong product, governance, and regulatory experience, who is highly detail-oriented, analytical, and comfortable owning complex initiatives end to end.

The Director, Product Delivery & Governance is responsible for providing strategic leadership over product implementation, product governance, Day 2 product management and ensure products are delivered efficiently, compliantly, and in alignment with business objectives. The ideal candidate is an effective cross-functional collaborator and communicator, able to balance commercial needs with robust risk management and regulatory compliance.

Position Responsibilities:

  • Act as a Product Owner or Delivery Lead for the implementation of various product initiatives across the product lifecycle by partnering closely with cross-functional teams. Deliver training and briefing sessions to internal stakeholders if necessary.
  • Ensure delivery capacity, prioritization, and execution are aligned with business growth objectives.
  • Drive execution excellence through disciplined planning, governance, and stakeholder management.
  • Establish and own the enterprise product delivery strategy and operating model. Champion agile and modern delivery practices to improve speed, quality, and predictability.
  • Own the development of user requirements and partner with IT BA/IT PM to deliver on the system changes to support the delivery of the product initiative.
  • Provide insights into product delivery, technology, and market trends.
  • Effectively communicate desired outcomes based on the agreed product roadmap.
  • Focus on risk management, work with legal and compliance departments to obtain necessary approvals and support, while ensuring material meets regulatory requirements.

Required Qualifications:

  • Undergraduate degree in finance, marketing, business, or related field.
  • 10+ years relevant insurance experience and a strong track record in project delivery and execution.
  • In-depth knowledge of financial services and industry practices.
  • Solution Focused: exemplary problem-solving and innovative mindset.
  • Influence and Persuasion: drive and influence change.
  • Compelling Communication: strong communication, interpersonal, and presentation skills; business case development and delivery.
  • Collaboration: strong client and relationship management skills.
  • Strong mentoring, coaching, and consulting skills.
  • Demonstrated ability to influence others beyond formal authority both inside and outside of the organization.
  • Financial understanding of product profitability.
  • Advanced project management, problem-solving, and analytical skills.
  • Strong leadership capabilities applied within team settings and with individual contributors.
  • Thorough knowledge of compliance standards and practices.
  • An entrepreneurial spirit and comfort working within a rapidly changing environment.

Benefits:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
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Manulife

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Founded

Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division. As of December 2021, the company employed approximately 38,000 people and had 119,000 agents under contract, and has CA$1.4 trillion in assets under management and administration. Manulife at one point serviced over 26 million customers worldwide.

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