Support Lead (L1 - L3) - Contract
ZENITH INFOTECH (S) PTE LTD. · Singapore
ApplyJob Description
Role Overview This role leads multi-tier (L1–L3) application and infrastructure support and maintenance for production systems. The postholder is accountable for service stability, SLA performance, effective incident, problem and change management, vendor performance, and security and compliance, while driving continuous improvement across support operations. Key Responsibilities Support Operations Oversee L1, L2, and L3 support, ensuring incidents and service requests are triaged, resolved, or escalated within SLA Manage the service desk, including ticket quality, escalation paths, and shift coverage Incident, Problem & Major Incident Management
ZENITH INFOTECH (S) PTE LTD.
Singapore
View other roles at ZENITH INFOTECH (S) PTE LTD.1 role at ZENITH INFOTECH (S) PTE LTD. on ExpatJobBoard
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