Reservations & Room Operations Executive

Job Description

Job Purpose To support and coordinate daily Rooms Division operations with a focus on reservations management, room inventory control, systems accuracy, and operational administration. The role ensures effective coordination across Rooms Division and Reservations to maintain room readiness, accurate postings, operational efficiency, guest satisfaction, and revenue integrity. Key Responsibilities Reservations & Operations Manage daily reservations, including bookings, amendments, cancellations, and special requests.Monitor room inventory, availability, and allocations to maximise occupancy and operational efficiency.Coordinate with Front Office and Housekeeping to ensure accurate room status updates and smooth guest arrivals and departures.Handle room discrepancies and operational changes promptly to minimise guest impact.Respond professionally to guest enquiries regarding reservations, room availability, and rates.Identify upselling opportunities to enhance guest experience and maximise revenue.Support operational coordination during high occupancy and peak periods. Show More