Junior IT Support (Helpdesk, Kowloon Bay)
CL Technical Services Ltd. · Hong Kong
ApplyJob Description
Key Responsibilities: • Handle user enquiries via phone, email, and online platforms • Troubleshoot and resolve common hardware, software, and application issues • Track and update support tickets through an issue tracking system • Assess and prioritize issues based on business impact and urgency • Follow up with users and provide regular progress updates • Provide system administration support, including user access rights and new user setup • Provide on-site technical support and perform outdoor duties across various sites as required
CL Technical Services Ltd.
Hong Kong
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