Service Desk / Customer Support Executive (24/7 Shift)
PERSOL · Singapore
ApplyJob Description
We are partnering with a fast-growing technology company that provides telecommunication services. Provide first-level technical support via phone and email within SLA. Act as the first point of contact for users and troubleshoot basic issues. Escalate incidents to relevant support teams when required. Maintain accurate ticket documentation and follow up until resolution. Deliver excellent customer service and support continuous process improvement. Requirements Diploma in IT, Computer Engineering, or related field.
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