ServiceNow Solutions Manager

Job Description

We are seeking a ServiceNow Solutions Manager for one of our leading clients in Hong Kong. This key role will drive the design, development, and optimisation of enterprise workflow solutions on the ServiceNow platform. The position blends hands-on technical expertise with strategic ownership of the platform roadmap, ensuring the delivery of scalable, secure, and innovative solutions that enhance operational efficiency and business performance. What You'll Be Doing • Leading the end‑to‑end delivery of ServiceNow solutions, from requirements and design through configuration, testing, and rollout • Working with business stakeholders to understand process needs and translate them into scalable ServiceNow workflows and applications • Overseeing integrations between ServiceNow and other enterprise systems using APIs and related technologies to ensure reliable data flow • Continuously optimising the ServiceNow platform by improving usability, performance, and operational efficiency based on feedback and metrics • Managing and mentoring a small development/configuration team, setting priorities and ensuring high‑quality, timely releases Show More