Senior Information Technology Officer (End User Computing)

Job Description

OFFICE OF INFORMATION TECHNOLOGY Senior Information Technology Officer (Customer Services/User Support) [Role: End User Computing] (25260678) Position Description Reporting to the Senior Information Technology Manager (Customer Services/User Support) of Office of Information Technology, the appointee will provide the first line of support to the University community in the use of IT services for the purpose of teaching and learning as well as a business operation. Responsibilities: • Provide IT support and delivery effective solution for the IT user services; • Deliver technical support and problem solving to VIP users; • Participate in digital workplace projects, including system upgrade, new services rollout, and software refreshment; • Assist patch management and computer standard imaging rollout to ensure security compliance and adherence to standard operating procedures; • Maintain printing management system to ensure reliable printing services; • Technical proficiency across Windows 11, Microsoft 365, macOS, and mobile platforms (iOS/Android); • Investigate and analyse technical problems escalated from the IT Service Desk; • Collaborate with IT team, users, external vendors to manage the assigned IT projects; and • Perform ad hoc assignments and responsibilities requested by supervisor. Show More