Associate Director, Medical Services, HKHS

Job Description

Job Description: • Provide high level, cross-business line leadership to the team in center management, expansion and uplift to ensure KPIs are met, including commercial targets, customer satisfaction, etc. • Lead strategic planning and execution to grow the customer base & revenue, in particular provide insights to enable the team to grow health service out-of-pocket business opportunity • Assume overall ownership of operational efficiency, compliance and service delivery results across buisnes lines with support by business leads and medical center managers • Facilitate the team to transform their ways of working including but not limited to customer experience uplift, center configuration review and process automation • Enhance service offering to meet evolving patient needs by working with internal stakeholders • Collaborate with healthcare professionals to maintain high standards of care • Collaborate across different business lines to synergize the full potential of Quality HealthCare and strengthen “One Bupa” positioning Show More