Change Agent - HK Business
HSBC · Hong Kong
ApplyJob Description
GCB 6 We are currently seeking a high calibre professional to join our team as a Change Agent. In This Role You Will • Change Agent (AKA Business Analyst) is responsible for the multi-channel customer experience delivered by cross-functional teams • Support and engage with cross-functional and market teams with no direct line responsibility for those individuals • Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog • Support Agile development practices, identify improvement opportunities and help execute changes, facilitating release planning, backlog refinement and Agile ceremonies • Adopt a customer-centric mindset to help ensure business requirements deliver the target business outcomes and drive customer values • Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams to document design options and recommendations • Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation and regression models • Identify and document scenarios and user acceptance criteria and to drive testing • Work with business users on the UAT execution, defects follow-up with application development team • Assist with change management activities to ensure new journey is understood and embedded • Conduct user training session on system functionalities
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