Associate - IT Service Management Analyst - Technology Service Management - IT
HKEX · Hong Kong
ApplyJob Description
We are seeking an IT Service Management Analyst to join our IT Service Management Operation Team under Technology Service Management. The successful candidate will support daily operations, including IT production incidents, problems, changes, IT accounts, and IT asset inventory, as well as provide improvement recommendations to the IT Service Management (ITSM) platform and account management platform. Job Responsibilities: Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence
HKEX
N/A
Employees
N/A
Founded
Hong Kong Exchanges and Clearing Limited operates a range of equity, commodity, fixed income and currency markets through its wholly owned subsidiaries The Stock Exchange of Hong Kong Limited (SEHK), Hong Kong Futures Exchange Limited (HKFE) and London Metal Exchange (LME).
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