Senior/ Guest Service Manager

Job Description

As a Senior/Guest Service Manager at Marriott, you will be responsible for ensuring exceptional service delivery to guests. Your main duties will include responding to guest inquiries, confirming reservations and cancellations, and providing information about hotel amenities and local attractions. You will collaborate with management to develop and implement ideas to improve department performance, assign tasks, and ensure they are completed on time and meet quality standards. You will also be responsible for maintaining confidentiality, protecting company assets, and ensuring the privacy and security of guests and coworkers. Show More