Account Manager - F&B, Hospitality

Job Description

Role Purpose: Develop and lead a team of managers within a geographical region and single contract to provide exceptional service to our clients. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive food service and support service solutions that exceed new and existing customer requirements. Job Responsibilities: • Develop and implement continuous improvement plan in relation to the overall catering & hospitality services, seeking new ways to generate efficiencies and effectiveness, in line with client needs and globally aligned KPIs • Provide forward thinking strategic account management encompassing all aspects of menu, manpower and service enhancements, identifying solutions through technology and data that help to drive cost savings both for the Client and the business. • Regularly review business critical processes and SOPs, ensuring they are adapted to the current operation and implemented fully across all areas. Of greatest importance is the attention to and compliance with strict HSE regulations, and an unwavering dedication to delivering the highest food and safety standards at all times. • Build strong Client relations through regular, open and transparent communication, proactively providing regular data driven updates. • Ensure Monthly Operations Reports and Quarterly Business Discussions are shared and reviewed. • Tightly control expenditure on manpower, cost of goods and overheads, to ensure account costs are flexed in line with revenue, and deliver a bottom line unit margin in line with set budgets. • Assist with annual and rolling forecasting, identifying risk and opportunity, and ensuring Compass Group are supplied with accurate and timely information of the same. Show More