Policy Servicing Manager / Assistant Manager (Employee Benefits)
AXA Hong Kong and Macau · Hong Kong
Apply by 7 Oct 2026
ApplyJob Description
Key Responsibilities - Manage daily operations of the Policy Servicing team to ensure timely and accurate delivery of BAU activities. - Monitor and improve quality and efficiency, ensuring adherence to service standards and turnaround targets. - Lead, motivate, and develop team members, fostering a high-performance environment. - Engage with internal and external stakeholders, including clients, brokers, and other departments, to address and resolve conflicts effectively, proposing practical solutions. - Maintain a strong understanding of system workflows and process flows, identifying opportunities for process improvement, system enhancement, and automation. - Lead initiatives to incorporate AI, data analytics, and automation tools to improve operational efficiency, accuracy, and customer experience. - Ensure compliance with regulatory and internal policies, including AML and other relevant standards. - Drive change management projects related to system upgrades, automation, and digital transformation. - Stay updated on Group Insurance product knowledge, policies, and industry best practices. - Support continuous improvement initiatives, leveraging data insights and technological advancements to optimize processes.
AXA Hong Kong and Macau
Hong Kong
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