IT Operations Team Lead
Pinpoint Asia · Hong Kong
ApplyJob Description
IT Operations Team Lead We are partnering with a leading commercial enterprise to find an IT Operations Team Lead. This mission-critical role supports operations a 20 global offices where system resilience is essential. As the IT Operations Team Lead, you will own service outcomes end-to-end, acting as the bridge between technical teams and end users with a Customer First mindset. Key Responsibilities: • Own day-to-day IT operations delivery and safeguard SLAs across incidents, problems, and changes. • Mentor and coach team members to reach their full potential through 1:1s, feedback, and structured growth plans. • Design, implement, and scale independent automation workflows using tools like Power Automate or n8n. • Establish and maintain operational dashboards using Grafana to monitor live service health and SLA adherence. • Drive cross-functional collaboration with System Administrators, Security, and Regional IT to ensure aligned operations. • Educate end users on Microsoft 365 (Exchange, Teams, SharePoint) best practices to empower self-service and reduce ticket volumes.
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