Asst Manager / Manager, Work Permit Pre-Processing, WPD

Job Description

What the role is: The position is responsible for leading the efforts to enhance the operational efficiency of the Application Group through the adoption of cutting-edge technologies, including data analytics, robotic process automation (RPA), and dashboard tools while upholding the integrity of the Work Pass system. What you will be working on: • Manage the application process for work passes and verify the identities of foreign employees • Develop and maintain RPA scripts using UI Path or Government AI Tools to automate routine tasks and enhance process efficiency. Adapt existing scripts or create new ones to meet the demands of an evolving environment • Create dashboards to monitor operational metrics and provide statistical reports to the management • Analyze data to identify trends and patterns, offering insights and recommendations that support informed decision-making and policy formulation • Work with teams to streamline and improve operational processes by removing redundant tasks or introducing automation, aiming for manpower savings and improved productivity. • Leverage AI technologies to further refine operational procedures and customer engagements. • Coordinate with IT service providers on system design and execution to facilitate the introduction and adjustment of policies. • Work closely with operational teams to revise or establish work processes for the implementation of new policy measures or operational requirements. • Conduct User Acceptance Testing (UAT) to ensure system modifications are ready for launch • Coordinate with MOM departments to resolve enquiries escalated by the MOM Contact Centre, ensuring comprehensive and clear solutions are provided to the public. What we are looking for: Show More