AD, COO, Process & Change Delivery, PvB SG

Job Description

Job Summary As part of the COO Change Delivery Team, the Process & Change delivery specialist will support the Team Head in leading relevant change initiatives within the Private Banking sector & managing designated business process. Key Responsibilities The role will also drive Change Governance across Private Banking, ensuring that new product rollouts, regulatory changes, and strategic initiatives are effectively coordinated and seamlessly adopted by the sales force, while managing the overall pace of change to minimize change fatigue. Serve as the Subject Matter Expert (SME) for designated Wealth products and/or Banking processes, providing expertise and driving continuous improvement, process simplification, and optimization. Partner closely with key stakeholders across functions to understand frontline challenges, identify process gaps and opportunities, and determine where Change Delivery can provide the greatest value. Drive structured problem-solving and decision-making, ensuring options are appropriately assessed and recommendations align with business strategy, client outcomes, and organizational values. Support the delivery, implementation, and embedding of change initiatives aligned with Private Banking's strategic and business objectives. Develop and execute comprehensive change implementation plans to enable smooth adoption while minimizing business disruption and change fatigue. Engage stakeholders throughout the change lifecycle to communicate changes, gather feedback, address implementation issues, and ensure initiatives are delivered effectively and within agreed scope and timelines. Ensure changes are implemented in accordance with applicable regulatory requirements, internal control standards, and Group policies across the relevant locations. Drive greater process alignment across all PvB regions, proactively identifying opportunities to harmonize business processes, improve consistency, and enhance operational efficiency across both locations. Show More