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Estate Manager (Customer Service & Operations)

Housing and Development Board · Singapore

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Job Description

What the role is: You will supervise and guide frontline officers and oversee daily counter operations to ensure smooth and efficient service delivery, manage complex cases and resolve escalated issues, and review and streamline operational processes to improve the customer experience. You will also be involved in the administration and processing of sales applications, assess and respond to appeals, draft case reports/submissions, and liaise with applicants and relevant agencies. What you will be working on:

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Housing and Development Board

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Employees

1960

Founded

The Housing & Development Board (HDB), often referred to as the Housing Board, is a statutory board under the Ministry of National Development (MND) that is responsible for public housing in Singapore. Established in 1960 as a result of efforts in the late 1950s to set up an authority to take over the Singapore Improvement Trust's (SIT) public housing responsibilities, the HDB focused on the construction of emergency housing and the resettlement of kampong residents into public housing in the first few years of its existence.

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