Operations Supervisor, Airfreight

Job Description

Operations Supervisor – Air Freight Reporting to: Air Freight Manager, South China Job location: Hongkong SAR MAIN MISSIONS CLASQUIN MALAYSIA SDN BHD is recruiting an Operations Supervisor – Air Freight, for its office located in Hongkong SAR, to handle import & export air freight operations. RESPONSIBILITIES • Drive customer satisfaction, retention and engagement • Drive continuous improvement of our operations in line with internal procedures • Maintain good contact with major carriers and cargo transport service providers to continuously intensify local relationships. • Monitor the market and adjust pricing and service quotations regularly • Provide local market feedback to management • Coordinate with airlines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis. • Ensure full compliance with all applicable Customs and airport regulations • Generating shipping documents (i.e., invoice, packing list, AWB, etc.) • Handle customs permit declaration • Maintaining and updating operational information and documents on CargoWise • Create, update and refine customer reports • Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal • Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables • Generating freight invoices and track payments enhance AR collection on time. • Collaborate with finance in monitoring credit limits and assist in case of challenges • Support and resolve claims • Participate in customer meetings • Build up close relationship with overseas counterparts in order to push for both ends development • Accomplish other ad hoc tasks given by the Manager per his/her competence Show More