Director of Operations

Job Description

About the Role: We are seeking a dynamic Director of Operations to lead our Hong Kong business, driving profitability, operational excellence, and brand growth. You will oversee multi-site F&B operations, ensuring exceptional guest experiences while maximizing financial performance. This is a high-impact role for a strategic leader who thrives in fast-paced environments and can inspire teams to deliver outstanding results. Responsibilities: • Profitability & Growth: Optimize P&L performance, cost control, and revenue strategies to maximize business profitability. • Customer Excellence: Champion a service-driven culture that elevates brand reputation and customer loyalty. • Sales & Marketing Leadership: Develop and execute strategies to expand market share and enhance brand positioning in local and national markets. • Team Development: Build, mentor, and lead a high-performing team to meet current and future challenges of the business. • Process Optimization: Implement scalable systems and processes to improve efficiency and operational standards. Show More