Assistant Manager, Product Manager (9 months maternity coverage)

Job Description

Enhancing the overall commercial strategy and customer experience for your product line, with the ultimate goal of increasing revenue or improving customer experience. This person will be deeply involved in identifying gaps, and being part of projects and leading initiatives to bring about improvements to our service offerings. Job Responsibilities Customer Experience Gap Analysis: Developing and maintaining comprehensive customer journey maps for all service lines under our care by persona. Conducting in-depth analysis of current service processes to identify root cause of pain points and areas for improvement at various touchpoints. Show More