[Temp - 1 year] Manager (Personalisation), ST&P, ServiceSG

Job Description

What the role is: [About ServiceSG] ServiceSG aims to transform the service experience for citizens receiving public services. Our ambition is to transform citizen’s experience of public services from one of having to navigate across different functional agencies to get things done, to an integrated, personalised and seamless one where the public service “Knows and Serves you as one, and with Heart”. We work with different agencies across the public service to integrate over 600 services around key citizen life moments. Our central omni-channel service delivery system currently comprises a digital platform (“LifeSG”), a network of physical ServiceSG centres and a central contact centre. We are working to join the dots between the government systems and processes to make citizens’ experience smooth, whether online, on the phone, or at our centres. The Service Transformation and Planning team within ServiceSG leads the service transformation work for key citizen journeys. The team works with various government agencies and key stakeholders to redesign service delivery processes and implement the change management required to improve citizen-centricity and productivity in the delivery of public services. What you will be working on: Show More