Technical Application Support Specialist_Hong Kong

Job Description

Polymer Capital Management is a market-neutral, multi-manager investment platform focused on Asia. Our goal is to discover and nurture the region's top investment talent by combining established institutional support with extensive local financial market knowledge. We were founded in partnership with PAG, one of the world's largest Asia-focused alternative asset managers, and we have been operational since 2019. We are looking for a dedicated Technical Support Specialist to provide technical assistance and troubleshooting for Trading OMS/PMS systems. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering top-notch support to clients within the financial industry. • Serve as the primary point of contact for internal users facing technical issues with Trading OMS/PMS systems • Provide timely and effective resolution to technical support tickets. • Collaborate with internal teams to escalate and resolve complex technical issues. • Document procedures, troubleshooting steps, and resolutions for future reference. • Conduct training sessions for clients on system functionalities and best practices. • Proactively identify areas for improvement in system performance and user experience. Show More