Servicedesk Supervisor (Kowloon Bay, 5 days work)

CL Technical Services Ltd. · Hong Kong

Job Description

Job Duties: • Supervise the IT Service Desk staffs, providing guidance and support to ensure smooth functioning of the team • Oversee and prioritize daily IT Service Desk operational tasks, ensuring timely resolution of issues and efficient service delivery to end-users • Manage and administer the ServiceDesk ticketing system (e.g. ServiceNow) function, ensuring that requests and incidents are logged, escalated, tracked, and resolved within agreed and SLAs. • Monitor IT system performance and metrics, identifying affected areas and take appropriate escalation timely.

CL Technical Services Ltd.

Hong Kong

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Servicedesk Supervisor (Kowloon Bay, 5 days work)

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