Director, East Asia Exchange Management

Job Description

Role Purpose Lead the Exchange Management function across East Asia, managing regional Exchange Managers to deliver resilient, high‑quality real-time and reference data from regional venues. This role is accountable for service & quality critical metrics, customer escalations, risk, and vendor management, and partnering with Product, Data Strategy, Engineering, SAM and CSM to support growth and retention. Key Responsibilities Customer & Service • Act as customer concern point for SAM | CSM | CSPs for critical data incidents originating from exchanges. • Build and maintain venue profiles (usage, workflows, dependencies) for premium/Cat A venues • Conduct post-incident reviews with exchanges and internal teams for source-triggered outages Show More