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Senior Customer Success Manager

MongoDB · Hong Kong

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Job Description

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

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MongoDB

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Employees

2009

Founded

MongoDB is a source-available, cross-platform, document-oriented database program. Classified as a NoSQL database product, MongoDB uses JSON-like documents with optional schemas. Released in February 2009 by 10gen, it supports features like sharding, replication, and ACID transactions. MongoDB Atlas, its managed cloud service, operates on AWS, Google Cloud Platform, and Microsoft Azure. Current versions are licensed under the Server Side Public License (SSPL). MongoDB is a member of the MACH Alliance.

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