Digital Customer Experience Lead
Prudential · Hong Kong
ApplyJob Description
We are seeking a Digital Customer Experience Lead to support the CX Lead in institutionalising Customer Experience, driving Customer Journey improvement projects, and leveraging insights to uplift NPS. Job Responsibilities Digital Customer Experience Strategy Own the digital customer experience roadmap across key customer touchpoints, using customer feedback, customer relationship management data, and behavioural insights. Prioritise initiatives based on customer impact, business value, feasibility, and contribution to delivering a leading insurer app experience.
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