Customer Experience (CX) Design Product Manager

Job Description

Core Objective: Strategically orchestrate customer experience enhancement projects from a product perspective. Lead the optimization of product design and user experience, manage the design team and project delivery, and maintain a strategic balance between user experience, business objectives, and regulatory compliance. Key Responsibilities: • Experience Diagnosis & Strategy: Research and diagnose pain points across the entire product lifecycle; formulate CX enhancement roadmaps; oversee end-to-end project management and take accountability for the effectiveness of experience optimizations. Leverage AI capabilities to accelerate insights generation and predictive experience analysis. • UX & Design Leadership: Lead the optimization of product interaction, visual identity, and user flows; establish design systems/standards; explore innovative experience solutions while ensuring full alignment with regulatory requirements. Lead a major UX enhancement across product lines, tailored to different client types (2B & 2C) and industry verticals. • Team Management: Responsible for UX team building, daily management, and talent development; optimize task allocation and oversee design quality and delivery timelines. • Cross-functional Orchestration: Coordinate project delivery by leading cross-departmental collaboration; resolve bottlenecks during the delivery process and conduct post-launch reviews for continuous iteration. Leverage AI capabilities to automate routine coordination workflows and enhance decision-making. • Trend & Compliance Integration: Stay abreast of industry trends and integrate complex financial regulatory requirements into the experience design to provide customers with compliant yet high-quality experiences. Show More