AVP, Billing Operations & Governance

Job Description

The position is responsible for end-to-end billing operations for IoT and Mobility products, ensuring billing accuracy, timeliness, compliance, customer/partner satisfaction, and strong operational controls. Leads day-to-day billing execution (including complex billing models), drives process improvement and automation, and partners closely with Product, Sales, Account Management, Finance, Tax/Legal, and IT to support growth and minimize revenue leakage. Your Role: Billing Operations Delivery (BAU) • Own and execute the end-to-end billing cycle for IoT and Mobility products, including recurring charges, usage-based billing, one-off fees, adjustments, rebates/credits, and special billing arrangements. • Ensure invoices are generated accurately and on schedule, with proper supporting documentation and audit trail. • Manage billing exceptions, corrections, and billing disputes; coordinate resolution with internal stakeholders and customers/partners within defined SLAs. • Support month-end close activities: accruals, revenue/billing reconciliation, billing cut-off controls, and reporting for Finance. Show More