Clinic In Charge (Clinic Operations)

FIND YOUR 'BETTER' AT Blue Care We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you.

About the Role

Responsible for overseeing the day-to-day operations of the clinic, ensuring efficient and effective delivery of patient care. As the team lead, you will be accountable for managing the nursing and healthcare assistant staff, fostering a collaborative and patient-centered work environment.

Responsibilities
Clinic Operations Management

• Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow
• Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning
• Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence
• Serve as the primary point of contact for facilities management, IT support, and other operational partners
• Handle billing to insurance companies and clients
• Back up nursing services during shortage of manpower including injection services, blood collection, medicine dispensing, laboratory sample handling
• Handle verbal and written complaint with investigation
• Assist in network doctor/medical practitioner recruitment

Team Leadership

• Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management
• Foster a positive, collaborative team culture dedicated to delivering exceptional patient support
• Identify training needs and coordinate professional development opportunities for the clinical team
• Serve as a clinical subject matter expert, providing coaching and support to the team as needed

Regulatory Compliance

• Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards
• Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks
• Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems

Requirements

• Higher Diploma in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity
• Registered with the Hong Kong Nursing Board and holding a valid practicing certificate
• Experience in blood taking and clinical procedures
• Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team
• In-depth knowledge of healthcare regulations, policies, and best practices
• Effective communication and stakeholder management skills, both internally and externally

Others

You are required to obtain the relevant license(s) if your job involves regulated activities The incumbent will ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA