AI Client Experience Manager
Zeal Group · Hong Kong
ApplyJob Description
About Zeal Zeal Group is a global financial services organisation operating across FX, CFD, commodities, and multi-asset trading. The business is focused on delivering strong client experience, service quality, and operational efficiency across international markets. About Role The AI Client Experience Manager will sit within the Client Experience function and report to the Head of Client Experience. This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency.
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