Client Services Specialist I

Job Description

• Organize and coordinate assigned client account work in a timely and profitable manner. • Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization. • Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. • Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. • Provide technical consulting services to clients directly and/or through coordination with internal technical team. • Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. • Participate in trade shows and technical conferences when necessary. • Work with business support to bill clients in a timely, concise, and profitable manner. • Provide technical support to in-house employees as required. • Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. • Pro-actively communicate with clients in a professional and clear manner. • Anticipate and respond to client requirements in a timely fashion. • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. • Performs other duties as directed. • General degree or equivalent, plus generally four years of directly related experience. • Familiarity with industry associations, technical committees, industry best practice which would add value for client program management. • Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.). • Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. • Must be able to identify problems and offer workable solutions. Show More