Junior Application Support

Job Description

Key Responsibilities: • Be responsible for the trading applications of Equities & Derivatives Trading/ pricing (Stocks, ETF, Warrants,Options & Futures) on various APAC markets in Windows/Linux platform • Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment • Management and tracking of daily production problems and user requests; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams. • Be responsible for handling business-driven or exchange-driven projects • Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems. • Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems. • Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures. • Provide system and process documentation • Enhance the automation and resilience of production systems to improve operational efficiency and uptime Show More