Senior Growth Operations Manager

About BIT： BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology. The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally. BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan. For more information, visit www.bit.com Kickstart Your Journey at BIT: At BIT, we come together as a dynamic team to tackle exciting challenges head-on, creating an environment bursting with openness, transparency, and inclusivity. Every graduate is a vital part of our mission, and your ideas will always be valued. We’re searching for passionate, intellectually curious, and entrepreneurial individuals ready to make a real impact in the crypto ecosystem and help create innovative products for the next billion users. Make a Difference in the Future of Web3! Gain Hands-On Experience with Cryptocurrencies! Unlock Global Opportunities! Mentorship and Networking with Industry Leaders! Join a Fun, Vibrant, and Engaging Culture! About The Role About the Role We are looking for a strategic and results-driven Growth & User Operations Manager to own end-to-end user growth across our brokerage/crypto business. This role covers the full user lifecycle — from acquisition to activation, retention, and monetization. You will define growth strategies, break down targets, and work cross-functionally to drive measurable business impact. What You’ll Do • Own end-to-end growth strategy across the user lifecycle (Acquisition → Activation → Retention → Revenue) • Drive user acquisition initiatives, including channels, partnerships, and campaign strategies • Optimize conversion funnels (registration → onboarding → funding → first trade) • Lead user lifecycle management, improving retention, engagement, and trading activity • Design and execute growth programs, such as referral systems, incentives, and lifecycle campaigns • Build and monitor key growth metrics (CAC, conversion rates, retention, LTV, etc.) • Run experiments (A/B testing) and continuously iterate based on data insights • Collaborate with Product, Marketing, BD, and Data teams to drive growth initiatives What We’re Looking For • 5–8+ years of experience in Growth, User Operations, or related roles • Proven track record in driving both user acquisition and retention • Experience in brokerage, fintech, or crypto trading platforms is highly preferred • Strong understanding of growth frameworks (e.g. AARRR, funnel optimization) • Data-driven mindset with solid analytical skills (SQL/BI tools is a plus) • Ability to translate business goals into actionable growth plans • Strong ownership and cross-functional collaboration skills • By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy.