EQD eCommerce Sales Support tech engineer (Application support)

Job Description

Title: Application Support - EQD eCommerce Client: Investment bank Employment type- Contract (extendable) Department- CIB ITO APAC Global Markets IT Your key responsibilities • As a hybrid production-support and business analyst, you will own the end-to-end change lifecycle. Responsibilities include translating business requirements, acting as a trusted stakeholder liaison, and resolving live production issues to maintain system stability and drive improvements. • Management and tracking of daily production problems and user requests, effective and timely resolution and communication with the clients. Regular interaction with business users, development and infrastructure teams on system related issues and enhancement requests. • Maintain high availability of systems by continuously monitoring operation and performance. Classification : Confidential • Conduct pricing performance analysis and provide key risk and performance indicators for capacity planning and strategic decision-making. • Handle functional and technical analysis of business requirements on flow and structured product systems enhancements and new feature developments. • Document findings, analysis, requirements, workflows, and technical design for IT development. • Work closely with regional and global development teams to ensure smooth delivery of functional and technical requirements. • Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment of new versions for business critical applications. • Follow ITIL Application Support methodology to carry out incident and system change management procedures. • Participate in support roster. Shift duty, weekend and holiday work as per requirements. Show More