RR-0300170 Manager Service Management

DXC Technology · Hong Kong

Job Description

Job Description Essential Job Functions: • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. • Engage with clients to gather feedback, address basic concerns, and coordinate support. • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery. • Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution. • Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date. • Generate reports on service performance and client feedback for review and action. • Coordinate resources and schedules to ensure optimal service coverage.

DXC Technology

Hong Kong

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RR-0300170 Manager Service Management

Job Description

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