Digital Journey Tester

Job Description

Role Overview The Digital Journey Tester will play a critical role in ensuring our digital solutions deliver seamless, business-aligned experiences for customers and staff. This role is responsible for designing and executing test cases that validate end-to-end journeys, focusing on business requirements, customer experience, and operational outcomes across Commercial Banking (CMB). Key Responsibilities • Design and execute comprehensive test cases covering full customer and staff journeys, including both positive and negative flows. • Collaborate with business stakeholders to understand requirements and translate them into journey-based testing scenarios. • Identify, document, and help resolve defects impacting business processes, customer experience, or operational efficiency. • Ensure testing covers end-to-end business outcomes, not just technical system connectivity or code-level automation. • Work closely with product owners, business analysts, and developers to ensure solutions meet business needs and regulatory standards. • Provide clear feedback and recommendations to improve digital journeys and business processes. • Support test automation where appropriate but maintain focus on business-aligned testing and journey coverage. Show More