Change Management Analyst / Manager (Urgent Hiring) - Top Tier Financial Firm

Job Description

Key Responsibilities Lead end-to-end change management from discovery through planning, execution, and post-launch hypercare to drive confident adoption of the new customer platform. Conduct change impact assessments across customer journeys, stakeholders, channels, and assets. Coordinate closely with cross-functional teams (Business, IT, Distribution, Customer Service, Marketing, L&H, and W&P) to align on change activities. Develop and manage change readiness deliverables including FAQs, guidebooks, training materials, rollout plans, and communication packs. Show More